Just A H
03.03.2025
slowest service, rude staff. took over 45 mins for food to arrive.
La’Rhys
03.03.2025
came to the desk no one served us for a good 5 mins. i came here to do the unlimited chicken it was £15 for 90 minutes i saw others with more that 6 plates and i only got 3 and i asked if more is coming out because how is that fair?The also took a good 25 for each plate to come out and he last 20 something minutes i had to ask if another plate is going to come out this was disappointing. the tables was sticky and customer service was unwelcoming
Rebecca Kanyuka
03.03.2025
i came here cause of the deal which is 15 for unlimited bottomless wings and we constantly ask for them to bring out are food before the time ran out as they were taking time as we order the first we only managed to get 3 plates out of 1 hour and 30 mins . i saw one table with 28 plates
Mike Kaine
02.03.2025
After waiting over 5 minutes at the entrance for someone to offer us a table, a member of staff finally came over to us. I asked for a table for 3. He said there weren't any available and we'd have to wait 15 to 20 minutes for one to be cleaned! I could see at least 10 tables that were empty and not reserved. He said they needed cleaning. How long does it take to clean a table? One minute? He could have done it himself - initially there was no one behind us waiting to come in, so he had time. We walked away, he obviously didn't want our custom - I think he was waiting for his mates to arrive. Weird behaviour for a chain restaurant in a shopping centre!
Sian Smith
01.03.2025
I am not a person that finds it easy to complain and normally can find something to be positive about when eating at a restaurant. However the experience that I just had at TGI Fridays in Westfield was the worst experience that I have ever had at a restaurant. From start to finish it was awful. The customer service being atrocious, the waiting time long and I don’t even know how to describe the quality of the food! The fact that the experience has compelled me to write a complaint which has wasted more of my time shows how bad the experience was. Please avoid wasting your time and money and sanity on this restaurant! Doesn’t even feel like that it deserves a one star review.
Laura Falkowski
01.03.2025
Even though we had to wait half an hour for someone to get our order, we were lucky enough to have Ramon as our waiter. His service was more than great, he was really nice and made sure that we were having all the drinks and food that we could have for the bottomless brunch. He made sure the drinks kept coming and we left the place rethinking our life choices, specially about how much alcohol we should have had
Ammariah Thomas
28.02.2025
Ramone A was the only person that acknowledged and served us after we were waiting for someone else for so long, he was very attentive
matt jones
26.02.2024
Dylan deserves a promotion and payrise. Best waiter I have ever come across. Friendly, smart, great with kids and hard working. Management ain't great as I couldn't change my order and understaffed but Dylan made up for it.
Jade Alexander
20.02.2025
We booked a table for 2 and was told they were short staffed however we waited 40mins and our orders still were not taken, we saw two tables come in after us and were waited on before us., The staff ignored us, talking amongst themselves, walking past our table multiple times, to the point where the table for 2 that came after us and were served before us talked to their waitress saying we had not been served, she was not apologetic and didn’t even address us directly. e waited a further 10-15 mins.
I’ve never experience this kind of service before or should I say lack of. Terrible, I can’t even rate the food because nobody took our order, we left after 40-45 mins of waiting. The Istaff talked among themselves and walked past our table multiple times. Never again.
Lucy Noad
20.02.2025
Having visited many TGIs with my teenage kids I knew there would be something here they would like. From the moment we arrived the visit was not up to the usual standards. We prebooked but had to wait for our table yet groups of staff stood chatting while tables remained uncleared. Once seated we waited a long time with no sign of our order being taken. When it was finally was, I specifically asked for no toppings on daughters fajitas and was assured this was the case. Husband and my food arrived with no silverware to eat it. Daughter’s fajita meal arrived with wraps and topping but no chicken or silverware. We asked server for silverware and he vanished to get some - in the end my husband went to get some as our food was going cold. Daughters chicken finally arrived covered in sauces etc as I specifically had been told it wouldn’t be! The food was good but the whole restaurant was full of unhappy customers and staff who stood chatting or were on phones behind the bar. Not a venue we will return to
Amy Jones
19.02.2025
Waited over half an HR to have our order taken where there was an abundance of staff working, jus stood doing nothing. Food was standard for the prices they charge
Drew
19.02.2025
The long island 2 cocktails were nice being 2 for 16£. Service quite slow but polite. The mozerella dippers were nice , burger and chips were however quite cold.
Roland Zell
18.02.2025
Nice food & friendly service..
Kristina Anfimoviene
18.02.2025
Worst experience ever.Dirty table, chairs, menus. While sitting bench fell deeper in. Table full of crumbs and salt. Asked for plain chips as have children with Sen who eats very bland food- first chips fine, next round- with some pepper on. Specifically asked for plain. Chicken- more burnt skin and glaze. Pork ribs, inc chips and slaw and corn- tasteless. Ordered mohito- water with lime juice and mint. I mean shop bought mohito in a can is 100 times better. It was an embarrassment for me. It was my son’s 18th birthday. And it was the worst experience. After spending £117 left hungry and upset with kids and family.
James B
16.02.2025
I ordered the sesame chicken strips, a TGIs classic. Very tasty but could do with something else to compliment the plate, for £20 odd you’d expect a bit more than what you get. But TGIs are known to be expensive so can’t expect much more. The service was OK, the waitresses were lovely but quite slow on the beers. The food came out quite quickly. The music in there was really loud though not a great atmosphere
Radenko Dmitrovic
15.02.2025
We both got the sirloin steak medium well done and we got two different steaks, one looking amazing and the other one all smashed and well done cooked, no pink inside at all, the only said that they are sorry and didn't offer any help or recompensation! Worst first time experience ever, the whole food was bland, had high hopes first but I am utterly dissappointed. Don't recommend anyone!!!
charles khalid
14.02.2025
Such a great bottomless brunch experience for valentines evening with my girlfriend. Jay was our waiter and he made the evening amazing. He was very attentive and made sure we had everything we needed and we never waited for our next drink! Would highly recommend
Ann Grant
14.02.2025
Ordered the American grill it was absolutely disgusting.food took so long to arrive. Plate was very unappealing as was overcrowded and tasted disgusting.
Empress DeChantes
14.02.2025
Just had a lovely time at Stratford TGI.
Thank you, Wudeh, for making our time special.
Ashlyn OBrien
11.02.2025
They were brilliant when it came specific dietary and allergy requirements. My daughter is newly diagnosed with coeliac disease and has to eat a gluten free diet, when I notified them the staff made sure to take it very seriously and are very aware of cross contamination. The manager even offered my daughter extra fries as she ordered the chicken wrap and when it came realised it wasn’t actually a wrap. Was pleasantly surprised by my visit and will definitely eat there again as my daughter didn’t feel left out and still has plenty menu options to choose from. All the staff were really accommodating and lovely.
Lee Wilson
09.02.2025
Tasty food, very poor service. Family of 5 stood outside waiting for service whilst staff members just walked past us. Eventually shown to a window seat, in a very cold area, then a long wait for the waitress. Eventually a very young waitress came to take our order, and managed the whole process without a welcome or a smile. The 2 alcoholic drinks arrived first and then we waited 10 minutes more for the 3 soft drinks. When food arrived we noticed there was no cutlery, and had to wait a while longer whilst the waitress went around unattended tables to collect cutlery. She came over and dumped them in a heap in the middle of the table, and walked away. Our soft drinks were refillable, but again it was very hard to get anyone’s attention. We decided to give up on the idea of desserts. When we eventually asked for the bill, there was yet another long wait until it arrived.
Very very poor service, and the place wasn’t even busy.
Lucy Gambardella
09.02.2025
Terrible service! I raised a complaint on their website and never got a response. Nobody acknowledged me when we arrived to wait for our table. I had to ask for a staff member to which they pointed at our table, didn’t even seat us. No cutlery on the table, had to ask. Ordered porn star martini didn’t come in a proper glass and no processco shot, he said it will come seperate as they run out of glasses, waited another 20 minutes for this. Tasted awful and had to change the drink. Food turned up, was cold. Had a rewards code from app to which the staff member knew nothing about how to use this , absolutely shocking service!!
Lidia M
09.02.2025
We went there for birthday lunch, no cutlery on the table , we had to ask after the food arrived, bad service, not fresh burgers, overcooked...no free kids meal even if we spend on 3 large meals and cocktails...so scam advert with free kids meal...won't recommend this place ! It used to be amazing but now food quality dropped and bad service for the price ....
Claire Williamson
08.02.2025
Came here as everywhere else was rammed. Food was fine, I quite enjoyed my burger, my one slight complaint… the couple behind us had their allergy listened too and filled out information for the kitchen. I was never asked this when we were seated- I thankfully carry an epi pen with me, but usually at TGI (lakeside/ Stevenage), that’s the first thing they ask -( if there is an allergy). I would say this is a major red flag. Also…. It was sooo loud like I couldn’t hear my husband whilst seated.
Sam Mclaren
08.02.2025
Food was awful the stead was so fatty , food come cold
